Support

How Do We Provide Ongoing Support?

As your partner, we provide customized training and support for your team members. We align with you to make sure you are fully trained in all aspects of marketing, specifying and operating our solutions. If questions arise, we’re here for you. Our US based team can coach you over the phone or on-site, whichever makes the most sense for you.

Sales Training

We will review the key selling points and features for our solutions, and can also provide branded specification/marketing sheets where needed. If it’s helpful, we’re happy to work with your entire team to train them on the product.

Technical Training

Our US-based technical team members are ready to assist with any training, certifications, trouble-shooting or set-up guidance you need. Clients say that our support team is the best they have ever worked with, find out why.

Business Strategy

Once products are successful, our business experts and engineers will coach you on how to best expand the line or move into new products that are in alignment with your business goals. In most cases, adding a range of SKUS for related products is an easy process, we’ll coach you on how best to do it.

Marketing Guidance

Our in-house marketing team is available to discuss your go-to-market strategy and offer guidance on the best marketing strategy. Whether you need assistance with press releases and media, marketing materials or developing an editorial calendar, we are your silent behind-the-scenes marketing partner.